What is Customer Service ? Our definition of customer service is having mutual respect for each other while we provide you with a service that you need.
Our 1st mission is to bring you unique and rare designs. Because of the way we source our items a lot of our products are likely to be limited in the range of sizes.
All our products are 100% Genuine. This means 100% REAL.
This statement is the Truth! All our famous brands can be authenticated because we keep all records and supplier receipts of our stock.
Our 2nd mission is to help you make a “saving” wherever we possibly can. We study the market and price our products so you can secure an item that is maybe unique, rare or hard to secure in your size. So if an item retails at £100 then be sure you can get it from us for less. There maybe some products that may be above the RRP but that is rare!
Our 3rd mission is to “diversity”. Urban Glam Life is a brand which started from grass roots level about 6 years ago. Since then we have evolved into a online retail outlet which caters for everybody. We also try to reflect this in the products we provide as we want to ensure we stock something for everyone.
Unfortunately, due to the size and nature of our store we are simply not big enough to sanction refunds at the moment. We put a lot of effort into sourcing our items and often search far and wide. Please ensure you inspect the product and secure the size you want. All our items are sent with Tracking so you can monitor and update your delivery.